Front Desk Receptionist

Who We Are:

One of the critical factors that set Planet Fitness apart is our in-depth training program for our employees. We invest in our employees, providing them with extensive training and offering opportunities for career advancement within the company. As a result, our employees become experts in creating non-intimidating and comfortable fitness experiences for our members, which has been our primary focus since the inception of our brand.

Who You Are:

The defining feature among those who work at Planet Fitness is their unwavering zeal for the brand, coupled with a shared goal of providing a friendly and non-critical atmosphere for our members.

Characteristics that Make You a Perfect Match for Our Front Desk Associate:

• Radiate a hopeful and buoyant spirit.
• Demonstrate a deep passion for providing a consistent and unparalleled experience to our members, guests, and fellow team members.
• Punctuality, reliability, and dependability are just as important as taking pride in your work.
• Conduct yourself with tactfulness and a true passion for making a difference in people’s lives.
• Demonstrate good character and display appreciation towards those around you.
• Exhibit excellent communication skills and display an aptitude for attentive listening and empathy.
• Share your experiences and success stories to inspire others to achieve greatness.
• Quickly learn and adeptly apply new techniques, utilizing information gathered from both remote and practical seminars.

Responsibilities:

About the Front Desk Receptionist Role:

The Front Desk Receptionist holds a key position in providing exceptional customer service to Planet Fitness members and guests, creating a welcoming environment that promotes a non-judgmental atmosphere.

Daily Responsibilities:

• Greet all club patrons with a smile and be ready to answer any questions or help with any concerns they may have during the check-in process.
• Create a welcoming atmosphere for all our members, aligning with our Judgement Free Zone policy while promoting our members’ fitness journey.
• Resolve member complaints and escalate to a higher level if needed.
• Handle phone calls with a positive approach and aid callers in finding solutions.
• Manage membership operations such as registration, updating contact and billing information, membership cancellation, revenue retrieval, and membership transfer.
• Engage in calls and tours with potential members to determine their specific membership prerequisites.
• Conduct retail transactions with precision and work towards achieving sales goals.
• Consistently clean and sanitize all exercise equipment and spa amenities to prevent the spread of germs and ensure a clean environment.
• Keep restrooms clean and well-stocked throughout the day by continuously monitoring supplies and cleaning the facilities as needed.
• Regularly examine all areas within the club to ensure safety and rule conformity, addressing any safety hazards and cleanliness problems promptly.
• Address maintenance and facility issues, such as malfunctioning equipment and leaky faucets and fixtures, immediately to maintain a safe and functional environment.

Qualifications:

About Your Qualifications:

• Preferred experience of 6-12 months working in a customer service capacity.
• Must be 18 years of age or older.
• Opportunity to become certified in CPR/AED is available at Planet Fitness.
• Basic computer proficiency.

Physical Demands:

• Continuously mobile and standing throughout the shift to complete necessary tasks.
• Continuously relay updates through conversations in person or on the phone during the shift.
• Ability to hoist items up to 75 pounds in weight.
• Possible exposure to dangerous chemicals during the shift.
• Regular attention to the purification and tidiness of machinery and facilities.
• Modifying body positions, including bending and twisting, to successfully carry out assigned duties.

More Reasons to Join Planet Fitness:

• Dental insurance helps individuals pay for preventative care, such as regular cleanings and check-ups, as well as more complex procedures like fillings or crowns.
• Vacation/Sick Time/Holiday Pay.
• Enjoy exclusive privileges with our Free Black Card Membership.
• 401(k) Retirement Savings Plan offering flexibility and a range of investment options.
• Term Life Insurance.
• FSAs with contribution limits set by the IRS, with healthcare FSAs having a maximum amount of $2,750 per year and dependent care FSAs having a maximum amount of $5,000 per year.
• Employee perks, including discounts on in-house products, company-sponsored events, and other exclusive offerings.
• Planned social events and team-building activities to create a positive and enjoyable work environment.

The benefits mentioned above are subject to certain conditions and are only applicable to full-time employees.

Health and Safety Requirements:

Health and safety in the workplace are everyone’s responsibility. Each team member is expected to participate in keeping the workplace safe and healthy by following all policies and procedures, reporting unsafe conditions or at-risk behaviors to supervisors, and performing tasks in a safe manner.