Student Experience Representative

Location: Denton, Texas, United States
University: University of North Texas System
Department: UNT-Integrated Student Service Center
Division: Enrollment Management
Work Schedule: Monday – Friday, 8:00 a.m. – 5:00 p.m.
Salary: Commensurate with experience
FTE: 1.0
Retirement Eligibility: TRS Eligible

About Us
The University of North Texas System (UNT System) includes campuses in Denton and Frisco, UNT in Dallas, UNT Dallas College of Law, and UNT Health Science Center in Fort Worth. We are the only university system based exclusively in the dynamic Dallas-Fort Worth area. The UNT System is committed to creating economic opportunity through education by fostering a people-first, values-based culture. We promote a supportive, inclusive environment of care, diversity, integrity, and curiosity as we pursue our shared mission.

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Department Overview
The Integrated Student Service Center (ISSC) aims to create a seamless student experience in areas including financial aid, student accounting, money management, registration, and admissions. These services support student satisfaction, retention, and academic success.

Responsibilities

• Serve as the first point of contact for various enrollment-related services, assisting students, parents, and campus personnel professionally via in-person, phone, or virtual interactions.
• Answer questions, provide general information, research solutions, and resolve issues regarding financial aid, enrollment, admissions, academic records, billing, and payments.
• Understand and interpret student needs, providing support across all enrollment services areas.
• Use available tools to help students navigate confidential information across multiple systems.
• Comply with all university policies and maintain regular and punctual attendance.
• Participate in ongoing training related to federal, state, and institutional regulations, policies, and business processes.
• Utilize the CRM database to assist students and document requests throughout the student lifecycle.
• Create and manage student cases, track and escalate as needed, and follow through with resolutions.

Minimum Qualifications

• At least one year of experience in a customer-oriented, service-based environment with students or customers.
• Strong interpersonal, written, and verbal communication skills, along with critical thinking and administrative abilities.
• Able to meet expectations in a dynamic, customer-oriented setting with flexibility in adjusting priorities.
• Proven ability to work effectively as part of a team.
• Proficiency in Microsoft Office Suite, student information systems, and CRM tools.

Preferred Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Experience working at UNT or a similar university.
• Familiarity with student information systems like PeopleSoft and Salesforce.
• Experience in higher education, especially within a one-stop service model, financial aid, registrar, or student accounting.
• Experience working with diverse student, staff, and faculty populations with sensitivity to cultural diversity.

Benefits

• Eligibility for TRS retirement program.
• Comprehensive health, dental, and life insurance.
• Career development programs and ongoing training opportunities.
• Inclusive and collaborative work environment, with support for personal and professional growth.

EEO Statement
The University of North Texas System is committed to equal opportunity and prohibits discrimination, harassment (including sexual violence), and retaliation based on race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, genetic information, or veteran status. The UNT System promptly investigates complaints of discrimination and takes remedial action when appropriate.